A California man received a response from Amazon after posting an image he said showed one of the retailer’s drivers defecating in front of his home.

“Why is your driver squatting in-front of my house?” Nemy Bautista wrote. “Let me give you a hint … he/she is not tying their shoes. I have it on video!”

The Facebook user received a response from the company, including an apology and a request for further information “so that we can take a closer look at the issue.”